FAQ's

What products do you sell?
We sell socks designed for everyday use, focusing on comfort, durability, and modern style. All products are carefully selected to ensure quality and consistency.

How long does it take to process my order?
Orders are processed within 1–3 business days, excluding weekends and public holidays. Once shipped, you will receive a confirmation email with tracking information.

How long does shipping take?
Estimated delivery times are:
Italy: 2–5 business days
European Union: 4–8 business days
International: 7–15 business days
Delivery times are estimates and may vary due to external factors such as carrier delays or customs processing.

Will I receive a tracking number?
Yes. Tracking information is provided for all orders whenever available and will be sent by email once your order has been shipped. Please allow up to 24 hours for tracking updates to appear.

What are the shipping costs?
Shipping costs are calculated and displayed at checkout before payment is completed. Costs depend on the destination and order details.

Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

What is your return and refund policy?
We accept returns in accordance with our Refund & Returns Policy. Items must be returned unused and in their original condition within the stated return period. Full details are available on our Refund Policy page.

What should I do if my order is delayed or lost?
If your order has not arrived within the estimated delivery timeframe, please contact us. We will assist in investigating the shipment with the carrier.

Do you ship internationally?
Yes, we ship to selected international destinations. Availability is shown at checkout.

How can I contact customer support?
You can reach us by email at socksphoria@outlook.it or by phone at +39 338 628 1619. We aim to respond within 24–48 business hours.